The restoration of property and possessions after flooding requires specialist knowledge and should be undertaken by professionally qualified damage management technicians.
FLOODING CAUSES SEVERE STRESS TO EVERYONE AFFECTED
After a major flooding incident stress can be compounded by delays and lack of information due to the number of simultaneous demands on insurers, loss adjusters and contractors, and the sheer volume of resources needed to respond.
CONSEQUENTLY, THOSE AFFECTED MAY BE PARTICULARLY SUSCEPTIBLE
TO PRESSURE FROM UNPROFESSIONAL OR UNSCRUPULOUS WORKMEN
The information in this leaflet will allow those affected by flood or water damage to understand the basic procedures professional contractors will follow and should be used in conjunction with advice from insurers or relevant parties. In addition to carrying out necessary recovery and restoration work a competent damage management contractor will undertake the following:
- A Risk Assessment
- Assessment of potential for secondary damage
- Control and mitigation of the situation where possible
- Categorisation of the incident
- Provision to the customer of Health & Safety information
- Assessment of the cost of damage/restoration
- Report of projected costs to relevant persons or organisations
Following flood damage, the competent organisation will verify the full extent of primary and potential, or consequential, secondary damage. Information and advice offered to those affected will meet common duty of care requirements.
Control, measurement and records of drying progress are essential.
Buildings and/or contents should be left in the same condition as before the incident where at all possible. Where this is not possible the reasons and likely outcomes should be notified to the occupier or property owner and other interested parties.
After flood or water damage the competent restorer will aim to leave buildings and contents clean, dry, odour free and sanitised.
This of course cannot always be achieved for contents, in which case the relevant parties should be advised accordingly in order to consider alternative options, such as replacement.
Recovery and restoration simply returning a damaged item or building to its pre-incident condition, within a time frame and cost scale that is acceptable to the client. The work required is highly specialised but will often prove more cost effective than replacement.
Refurbishment or replacement relates to renovation and renewal and this work is likely to be undertaken by other operatives such as builders, decorators, plumbers and electricians.