What once was a small family business, SRS has now grown into the largest Central Wests Restoration company.
Our philosophy is simple, we aim to deliver a level of service in which exceeds all customers expectations.
It is our superior service levels that set us apart from our competitors.
Specialised Restoration Services Water Damage, Fire Damage & Mould Damage services are available in Central West, Orange, Molong, Bathurst, Kelso, Oberon, Lithgow, Blayney, Cudal, Canowindra, Cowra, Forbes, Parkes, Wellington, Dubbo, Mid-West Regional, Weddin and more areas.
We are passionate about every project, and place an enormous importance on the following:
We acknowledge that it is our customers who make us successful. From the administration team who take your call to the technician who visits you at your home, each member of our team receives training on how to understand your needs and deliver nothing short of perfection. We take the time to listen, to understand and to offer the best advice to suit your personal requirements. Let us know what matters to you, and it will matter to us.
2. Education and Training
Every day there are new methods and more current equipment put on the market. We dedicate hours of our time sifting through the information as well as testing, developing and researching the best and most efficient and effective ways to deliver our services. Each and every member of our team undergoes ongoing (weekly) rigorous training to ensure every new day we are offering the most successful and cost appropriate solutions to your problems.
IICRC Certified technicians.
3. Equipment and Resources
We’ve all seen the T.V add that states how we wouldn’t clean our dishes in a dirty dishwasher. Not only that, but we wouldn’t use a dishwasher that was neglected, never serviced, was broken, stunk and looked medieval. Having the right equipment is equally the most important part about the appointment as the attitude of the technician who uses it. We invest 100,000’s of dollars every year into having the most innovative resources that allow us to provide nothing short of excellence every single time. We invest our sales straight back into our company which helps us to maintain the very best standard in all aspects of our services.
Reliability means a few things to us. It not only means that when you book an appointment we can guarantee on-time arrival, it means that our team has the expertise to get the job done right, first time around. You can rely on SRS to achieve all goals you have for your home on time, within your budget and without the hassle. Allow us to regain your trust in the service industry with exceptional and reliable service.
5. Core Values
– Our People
We are committed to exceeding expectations as an employer and providing a happy, fun, safe and educational workplace where out staff are looked after and are part of the family.
– Our Customers
We are committed to being solution based and offering our expert advise to our customers.
– Leading the industry
We are committed to building partnerships based on trust and transparency within the industry (Our Customers, Our People and Our Suppliers)
We strive to offer a level of service unmatched by our competitors, because of this we can guarantee our workmanship.